Please allow us 3-5 business days for product to be shipped. Once an item is shipped, we are no longer responsible. We do not refund for   packages lost in transit. We are unable to refund or replace stolen packages or   any un-retrieved packages that have been confirmed as delivered. We ship with UPS, takes up to 3-8 days, depending on destination. Shipping rates will vary on destination country. Please note: if you live outside the EU, your order may be subject to customs charges. Please review these in full before purchasing - all import charges are the responsibility of the customer. Please ensure your delivery address is correct and secure: We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a re-shipping fee.

Return policy 
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hola@faye-ricchitelli.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hola@faye-ricchitelli.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll receive a store credit code for the value of your purchase available for a year.

* Free shipping in Europe not included:
Canaries Islands, Greek Islands, Malta, Cyprus, Kosovo, Estonia, Irland, Islands, Poland, Serbia, Slovenia, Bulgaria, Croatia, Hungary, Romania, Czechia, Belarus, Lithuania, Latvia, Estonia

**Worldwide Free shipping over 300$ included:
Canada, United Stated, Mexico, Puerto Rico, Japan, China